---
title: Addressing Service in a New Way
description: Following the recent changes in our brand and communication strategies, the moment has arrived to repositon our service activity. Starting January 1, 2015, our Customer Service Unit (CSU) will have a new name − Maillefer Services.
---

[Blog - Maillefer ](https://blog.maillefer.net)

# [Addressing Service in a New Way](https://blog.maillefer.net/addressing-service-in-a-new-way)

 Written by [Felix Ferreiro](https://blog.maillefer.net/author/felix-ferreiro) | Oct 15, 2014 4:00:00 AM

Following the recent changes in our brand and communication strategies, the moment has arrived to repositon our service activity. Starting January 1, 2015, our Customer Service Unit (CSU) will have a new name − **Maillefer Services**.  

#### **Response to changing needs**

The new name reflects a new approach. For more than 25 years, CSU has provided customers with a traditional response to spare parts and service visit requests. However, today’s customer requirements are changing. Maillefer Services responds with a new comprehensive portfolio of services.

#### **Meeting the service challenge**

Some products are familiar while others are more progressive. With its new name, Maillefer Services replies to the service challenge by offering products ranging from [Support Services](http://www.maillefer.net/en/services/support-services/), like the 24/7 Helpdesk, to [Maintenance Solutions](http://www.maillefer.net/en/services/maintenance-solutions/), [Upgrade Solutions](http://www.maillefer.net/en/services/upgrade-solutions/), [Performance Solutions](http://www.maillefer.net/en/services/performance-solutions/) and tailored [Service Level Agreements](http://www.maillefer.net/en/services/service-level-agreement/) for priority customers. Our broad range of service products helps ensure that your assets achieve the expected performance levels.

 

**Felix Ferreiro  
**VP, Customer Services  
[felix.ferreiro@maillefer.net](mailto:felix.ferreiro@maillefer.net)

[View full post](https://blog.maillefer.net/addressing-service-in-a-new-way)

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