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Service Level Agreement

Nearest Maillefer contacts for USA

KN Manufacturing Solutions LLC

Fiber Optic

5464 Woodrun Ct
GA 30517 Braselton

Tel: +1 770 967 1770

Cell: +1 404 202 9655

Fax: +1 770 967 1770

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TDC (Technical Development Corporation)

Wire & Cable

11845 Vanstory Drive
NC 28078 Huntersville

Tel: +1-770-337-3347

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Maillefer North America

Pipe & Tube

Phipps Bend Industrial Park<br /> 402 Phipps Bend Road
TN 37873 Surgoinsville

Tel: +1 423 817 2440

Fax: +1 423 212 0131

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Maillefer North America

Wire & Cable

4012 Washington Drive<br /> Upper Chichester
PA 19061 Philadelphia

Tel: +1 972 762 2297

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Do you know how to limit consequences of the unexpected, how to keep your service costs under control and how to keep your assets at an optimal level?

Service Level Agreement

How to keep your promises towards your Customers ?

You want proper regular care for the best product.

  • Improved equipment availability
  • Better final product quality
  • Secured production plans.

What you get

Priority access to the Service Support Desk, annually scheduled service visits and detailed reports with recommendations.

  • Agreed response time
  • Agreed intervention time
  • Customized packages of support services & maintenance solutions.

With regular follow-up and predefined scheduled technical visits, we ensure the best operating reliability of your line by defining the status of your equipment and checking the adequacy of the preventive maintenance program.

The Service Challenge

The scope of a Service Contract Agreement is to provide full coverage to our customers with predefined support & maintenance services that ensure both the availability and the productivity of the equipment. We are able to identify problems early on with the expertise of our specialists and are able to considerably limit the consequences of an outage.

Meet us at wire Southeast ASIA 2017 in Bangkok, Thailand on 19 - 21 September, 2017!

wire South America 2017

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IWCS 2017

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Wire & Cable Arabia 2017

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From our blog Visit blog

Visit us at wire Southeast Asia 2017

19.7.2017

We have the perfect match for each market situation – you can find the winning solution in low-end as well as in high-end categories in almost 20 wire, cable, pipe and tube applications. Our wire & cable production solutions are available for building and automotive wires, dry or jelly filled fiber optic cables, low, medium, high and extra high voltage cables, rubber cables, telecom, LAN, and coaxial cables. Read more

Visit us at wire Southeast Asia 2017

Heavy Wall Without the Heavy Costs

13.7.2017

Are you manufacturing micro-drip laterals? Imagine the costs reductions if you could purchase less costly virgin material or even better, include recycled material. Our extrusion lines offer you such possibilities. Read more

Heavy Wall Without the Heavy Costs

New NCC Module Shortens Degassing Times

6.7.2017

Our Curing Calculation Program NCC is a well-known recipe generator for dry curing CV insulation lines. A new module now includes the function for methane degassing calculation. With it, degassing times can be substantially reduced. Read more

New NCC Module Shortens Degassing Times

Maillefer Consultation Brings Value to Service

28.6.2017

Today’s customer requirements go beyond efficiently providing parts and maintenance. Service is addressed in a new way. With Consultation, we place the accent on providing production knowledge, know-how and tools. Read more

Maillefer Consultation Brings Value to Service

Automotive Multilayer Tube - Fuel Up with an SLA

21.6.2017

Polyhose's most immediate needs are for Technical Inspection to be done on a biannual basis, and reserving priority response from Maillefer Services, including the possibility of a remote connection. Read more

Automotive Multilayer Tube - Fuel Up with an SLA

Thank You for Visiting Us at wire Russia 2017

14.6.2017

wire Russia is the industry’s most important trade fair in the region and has become a traditional venue for the wire and cable industry experts introducing new technologies, modern equipment and best practices. We were proud to be part of it once again. Read more

Thank You for Visiting Us at wire Russia 2017

Giving Credit to Components

7.6.2017

Your line performance desires are often limited by the realities of customer demand, investment possibilities, employee capabilities, space constraints, and more. A new component may help you change that. Read more

Giving Credit to Components

Utility Costs Worth Considering

31.5.2017

The costs of utilities in comparison to the material costs may appear to be minor, but micro-drip irrigation laterals are a commodity and that makes every reasonable savings worth considering. Read more

Utility Costs Worth Considering

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