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Support Services

Nearest Maillefer contacts for USA

KN Manufacturing Solutions LLC

Fiber Optic

5464 Woodrun Ct
GA 30517 Braselton

Tel: +1 770 967 1770

Cell: +1 404 202 9655

Fax: +1 770 967 1770

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TDC (Technical Development Corporation)

Wire & Cable

11845 Vanstory Drive
NC 28078 Huntersville

Tel: +1-770-337-3347

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Maillefer North America

Pipe & Tube

Phipps Bend Industrial Park<br /> 402 Phipps Bend Road
TN 37873 Surgoinsville

Tel: +1 423 817 2440

Fax: +1 423 212 0131

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Maillefer North America

Wire & Cable

4012 Washington Drive<br /> Upper Chichester
PA 19061 Philadelphia

Tel: +1 972 762 2297

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Do you have technical or material needs where Maillefer specialists can provide you with quick expertise and rapid support?

Support Services

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving

  • Saves your money and time through an easy contact channel
  • Solves your problems fast and accurately with our global competence base
  • Saves traveling time and cost providing faster and cheaper service than sending engineer to the site.

What you get

We support you in production availability

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service for less production down-time

Support can be provided by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.

How quickly can you get the right replacement part?

You want to get your line quickly up and running.  Our worldwide spare parts service allows you to get the right part at the right time. 

  • The most direct and cost effective way of returning to full operation
  • Access to genuine and high precision parts from the original supplier
  • Professional expertise from qualified staff.

What you get

An identification of the exact part needed and the confidence that your order is being processed as quickly as possible.

  • Effective logistics network to secure reliable spare parts delivery throughout the world
  • Fully integrated ERP system and standarized processes to fulfill agreed expectations
  • Flexibility in delivery according to predefined requirements.

We are committed to providing you with the best genuine spare parts and consumables. They are manufactured according to original Maillefer drawings, tested and checked with high quality criteria. We deliver them to you worldwide from our two main logistics centers in Switzerland and Finland, where we have stocked more than 30,000 different parts. We have also established remote emergency stock facilities in China, India, USA and Russia for our local customers, thus ensuring optimal delivery times. Only genuine Maillefer parts can guarantee the compatibility with your equipment and an optimum operation of your production line.

Services Request

Do you need a Maillefer specialist on site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving.

  • Have a specialist by your site
  • Shorten the time taken to solve your trouble and problems

What you get

A specialist who helps fix your problem.

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service to get your line up and running.

Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

Do you need immediate help or assistance?

Get your request handled by a competent specialist.

  • Available to you 24/7, whenever you need assistance, day or night
  • A knowledgeable person to respond and begin processing your request
  • The assurance that a specialist will call back at a scheduled time.

What you get

A quick recommendation of how to solve your problem.

  • Requests are acknowledged and registered through the 24/7 Help Request service
  • You are provided with an identification number for follow-up
  • Requests are analyzed and proposals made.

Service instructions are transmitted. Service Support Desk including remote connection or on-site Technical Visit is agreed upon separately.

Services Request

The Service Challenge

Through the 24/7 Help Request, Service Support Desk, Spare Parts delivery and on-site Technical Visits, our broad range of services ensures that your production line achieves the expected performance levels.

Services Request 

Service process

Meet us at Irrigation Show in Orlando, Florida, USA on 08 - 09 November, 2017!

Wire & Cable Arabia 2017

Read more

From our blog Visit blog

Thank You for Visiting Us at wire South America 2017

18.10.2017

Maillefer was proud to be part of wire South America 2017, an event collecting hundreds of exhibitors and thousands of visitors from around the region. The exhibition was organized in São Paulo, Brazil. Read more

Thank You for Visiting Us at wire South America 2017

TCA's Quick Cycle Times

22.9.2017

Great news! We've just reduced cycle times on all recent TCA coilers. Imagine what fewer seconds per coiled pipe or tube will get you. Read more

TCA's Quick Cycle Times

Stronger Together

15.9.2017

Maillefer's Lars Fagerholm, is eager to share a few words about Davis-Standard and Maillefer becoming one organization. The transaction is now complete! Read more

Stronger Together

PURely with Extrusion

13.9.2017

Polyurethane (PUR or PU) is an extremely resistant polymer used in niche applications like compressed air tubes. Be pleasantly surprised on the variety of tubes & pipes that our PSL 032 // Extend extrusion line produces. Read more

PURely with Extrusion

Leading the Micro-duct Scene

6.9.2017

More and more manufacturers around the world are producing micro-duct for blown fiber. Our extrusion and bundling lines offer you the solutions to lead the scene in blown-fiber micro-duct manufacturing. Read more

Leading the Micro-duct Scene

How Effective is Your Equipment Overall?

30.8.2017

Do you know your production line capability? Know your OEE. It helps you focus on areas requiring improvement. Read more

How Effective is Your Equipment Overall?

Meet Us on Booth 304 at IWCS 2017, Oct 9-10

16.8.2017

R&D Director Dr. Mikko Lahti welcomes you to our booth 304 to discuss high performance and cost effective manufacturing solutions for fiber optic cables. “IWCS is an important venue for the cable and connectivity industry and we are very proud to join the Suppliers’ Exhibition” says Dr.Lahti. Read more

Meet Us on Booth 304 at IWCS 2017, Oct 9-10

Maillefer Combines with Davis-Standard

9.8.2017

Today is definitely an important day for our business. We are pleased to inform you that Maillefer and Davis-Standard have entered into an agreement to combine both our companies. Read more

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