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Support Services

Nearest Maillefer contacts for USA

KN Manufacturing Solutions LLC

Fiber Optic

5464 Woodrun Ct
GA 30517 Braselton

Tel: +1 770 967 1770

Cell: +1 404 202 9655

Fax: +1 770 967 1770

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TDC (Technical Development Corporation)

Wire & Cable

11845 Vanstory Drive
NC 28078 Huntersville

Tel: +1-770-337-3347

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Maillefer North America

Pipe & Tube

Phipps Bend Industrial Park<br /> 402 Phipps Bend Road
TN 37873 Surgoinsville

Tel: +1 423 817 2440

Fax: +1 423 212 0131

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Maillefer North America

Wire & Cable

4012 Washington Drive<br /> Upper Chichester
PA 19061 Philadelphia

Tel: +1 972 762 2297

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Do you have technical or material needs where Maillefer specialists can provide you with quick expertise and rapid support?

Support Services

Do you want a Maillefer specialist to rapidly back you up with your problems?

You can request a Maillefer specialist to provide service remotely for trouble shooting and problem solving

  • Saves your money and time through an easy contact channel
  • Solves your problems fast and accurately with our global competence base
  • Saves traveling time and cost providing faster and cheaper service than sending engineer to the site.

What you get

We support you in production availability

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service for less production down-time

Support can be provided by e-mail, phone or remote connection. Priority is given to customers with a Service Level Agreement.

How quickly can you get the right replacement part?

You want to get your line quickly up and running.  Our worldwide spare parts service allows you to get the right part at the right time. 

  • The most direct and cost effective way of returning to full operation
  • Access to genuine and high precision parts from the original supplier
  • Professional expertise from qualified staff.

What you get

An identification of the exact part needed and the confidence that your order is being processed as quickly as possible.

  • Effective logistics network to secure reliable spare parts delivery throughout the world
  • Fully integrated ERP system and standarized processes to fulfill agreed expectations
  • Flexibility in delivery according to predefined requirements.

We are committed to providing you with the best genuine spare parts and consumables. They are manufactured according to original Maillefer drawings, tested and checked with high quality criteria. We deliver them to you worldwide from our two main logistics centers in Switzerland and Finland, where we have stocked more than 30,000 different parts. We have also established remote emergency stock facilities in China, India, USA and Russia for our local customers, thus ensuring optimal delivery times. Only genuine Maillefer parts can guarantee the compatibility with your equipment and an optimum operation of your production line.

Services Request

Do you need a Maillefer specialist on site?

You can request a Maillefer specialist to visit on site for trouble shooting and problem solving.

  • Have a specialist by your site
  • Shorten the time taken to solve your trouble and problems

What you get

A specialist who helps fix your problem.

  • Early problem recognition for fast fault elimination
  • Use of an expert for shorter testing time
  • Faster service to get your line up and running.

Support is given with an on-site visit. Priority is given to customers with a Service Level Agreement.

Do you need immediate help or assistance?

Get your request handled by a competent specialist.

  • Available to you 24/7, whenever you need assistance, day or night
  • A knowledgeable person to respond and begin processing your request
  • The assurance that a specialist will call back at a scheduled time.

What you get

A quick recommendation of how to solve your problem.

  • Requests are acknowledged and registered through the 24/7 Help Request service
  • You are provided with an identification number for follow-up
  • Requests are analyzed and proposals made.

Service instructions are transmitted. Service Support Desk including remote connection or on-site Technical Visit is agreed upon separately.

Services Request

The Service Challenge

Through the 24/7 Help Request, Service Support Desk, Spare Parts delivery and on-site Technical Visits, our broad range of services ensures that your production line achieves the expected performance levels.

Services Request 

Service process

Meet us at wire Southeast ASIA 2017 in Bangkok, Thailand on 19 - 21 September, 2017!

wire South America 2017

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IWCS 2017

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Wire & Cable Arabia 2017

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From our blog Visit blog

Visit us at wire Southeast Asia 2017

19.7.2017

We have the perfect match for each market situation – you can find the winning solution in low-end as well as in high-end categories in almost 20 wire, cable, pipe and tube applications. Our wire & cable production solutions are available for building and automotive wires, dry or jelly filled fiber optic cables, low, medium, high and extra high voltage cables, rubber cables, telecom, LAN, and coaxial cables. Read more

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Heavy Wall Without the Heavy Costs

13.7.2017

Are you manufacturing micro-drip laterals? Imagine the costs reductions if you could purchase less costly virgin material or even better, include recycled material. Our extrusion lines offer you such possibilities. Read more

Heavy Wall Without the Heavy Costs

New NCC Module Shortens Degassing Times

6.7.2017

Our Curing Calculation Program NCC is a well-known recipe generator for dry curing CV insulation lines. A new module now includes the function for methane degassing calculation. With it, degassing times can be substantially reduced. Read more

New NCC Module Shortens Degassing Times

Maillefer Consultation Brings Value to Service

28.6.2017

Today’s customer requirements go beyond efficiently providing parts and maintenance. Service is addressed in a new way. With Consultation, we place the accent on providing production knowledge, know-how and tools. Read more

Maillefer Consultation Brings Value to Service

Automotive Multilayer Tube - Fuel Up with an SLA

21.6.2017

Polyhose's most immediate needs are for Technical Inspection to be done on a biannual basis, and reserving priority response from Maillefer Services, including the possibility of a remote connection. Read more

Automotive Multilayer Tube - Fuel Up with an SLA

Thank You for Visiting Us at wire Russia 2017

14.6.2017

wire Russia is the industry’s most important trade fair in the region and has become a traditional venue for the wire and cable industry experts introducing new technologies, modern equipment and best practices. We were proud to be part of it once again. Read more

Thank You for Visiting Us at wire Russia 2017

Giving Credit to Components

7.6.2017

Your line performance desires are often limited by the realities of customer demand, investment possibilities, employee capabilities, space constraints, and more. A new component may help you change that. Read more

Giving Credit to Components

Utility Costs Worth Considering

31.5.2017

The costs of utilities in comparison to the material costs may appear to be minor, but micro-drip irrigation laterals are a commodity and that makes every reasonable savings worth considering. Read more

Utility Costs Worth Considering

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