Blog - Maillefer | Service Level Agreement

Maillefer Consultation Brings Value to Service

Jun 28, 2017 12:00:00 AM

We've positioned ourselves as technology leader in plastic extrusion having the widest systems and services portfolio for the global wire, cable, pipe and tube markets. So naturally, customer expectations equal our ambitions. We aim to maximize your competitiveness by providing proven value technology solutions and dedicated lifecycle support for your equipment. Maillefer Consultation and Maillefer Services are an integral part of our strategy.

Automotive Multilayer Tube - Fuel Up with an SLA

Jun 21, 2017 12:00:00 AM

Polyhose India is a manufacturer of thermoplastic tube, spiral and cross braided high-pressure hydraulic hose, PTFE hose and PVC braided hose for automotive and industrial applications. Maillefer has established a Service Level Agreement (SLA) with Polyhose that guarantees Technical Inspection visits and Service Support Desk with priority response. The agreement specifies the frequency of interventions and the resources involved from both Maillefer locations in Switzerland and India. Polyhose also benefits from privileged access to the Support Desk, including remote connection via Internet.

Maillefer Services Settles in Dubai

May 4, 2016 12:00:00 AM

Strengthened ties

Estralin Taps into the Power of an SLA

Dec 22, 2015 12:00:00 AM

A Service Level Agreement with Maillefer is in vigor at Estralin High Voltage Cable LLC in Russia. During a recent SLA visit, we gave the customer's equipment a maintenance check and gave their management a series of recommendations to improve performance. Since then, several actions have been undertaken. Estralin now requests additional support as they prepare for the upcoming bi-annual visit.

Addressing Service in a New Way

Oct 15, 2014 12:00:00 AM

Following the recent changes in our brand and communication strategies, the moment has arrived to repositon our service activity. Starting January 1, 2015, our Customer Service Unit (CSU) will have a new name − Maillefer Services.

Does Your Factory Represent a Risk or an Opportunity?

Apr 1, 2014 12:00:00 AM

Making an investment in capital goods represents a certain amount of risk. New equipment brings with it the unfamiliar and the unexpected. Yet, it also holds great promises when placed in ready and able hands.