NEW – 24/7 Helpdesk Service

Our new 24/7 Helpdesk Service will be available from September 24, 2014. Just call + 358 9 88 665 707 anywhere, anytime. 

Customers are welcome to call for help no matter what the service need is:

• Support Service
• Maintenance
• Upgrades
• Performance
• A Service Level Agreement

The Service Value

Get in touch with Maillefer’s Service Center whenever you need assistance from us, day or night. Simply make the phone call and provide the necessary details to get things started. A knowledgeable person will respond to process your request. You will have a call back scheduled later from a specialist. This service is available to all our customers.

Before Making the Call

Speed up request processing by having your customer details ready:

• Your valid SLA contract number, which gives you priority treatment;

Or

• Your name and company & factory name
• One of the following Maillefer identification numbers:

1. Work order number
2. Line number
3. Component or part number

• Your phone number and/or email address
• Detailed description of the service needed.

Heikki Haapakoski
Service Manager